Thavio Logo

Thavio's Privacy Promise: Your Trust, Our Priority

Last Updated: June 28, 2025

At Thavio, we believe that transparency isn't just about what you consume, but also about how your personal information is handled. Your trust is our most valuable ingredient. This Privacy Notice explains how we collect, use, disclose, and safeguard your information when you use our mobile application and web services (collectively, "Service").

1. Information We Collect

We collect information to provide and improve our Service.

1.1 Information You Provide Directly:

  • User Account Information: If you choose to create an account, we collect your email address and a password. You may also provide optional profile information such as a username.
  • Feedback & Communications: Information you provide when you contact us for support, send feedback, or participate in surveys.

1.2 Information Collected Automatically (for app functionality):

  • Product Scan/Search Data: When you scan a product barcode or perform a text search, we record the barcode/search term and may store information about the product details retrieved (e.g., product name, category, ingredients). This data is primarily used to:
    • Provide you with the requested product information.
    • Improve our product database and search accuracy.
    • Analyze aggregate trends in product consumption (anonymized).
  • Device & Usage Information: We may collect non-identifiable information about your device (e.g., device type, operating system) and how you interact with the Service (e.g., features used, session duration, crash reports). This helps us improve app performance and user experience.

1.3 Information NOT Collected:

  • Location Data: We do not collect or track your precise location.
  • Personal Health Information: We do not collect medical or sensitive health information.
  • Contacts: We do not access your device's contacts.

2. How We Use Your Information

We use the collected information for the following purposes:

  • To provide, maintain, and improve our Service, including facilitating product searches and displaying relevant details.
  • To develop new features and functionalities.
  • To analyze usage trends and preferences to enhance user experience.
  • To communicate with you, respond to your inquiries, and provide customer support.
  • To ensure the security and integrity of our Service.
  • For internal research and development (using aggregated, anonymized data).

3. Sharing Your Information

We value your privacy and are committed to protecting your data. We do not sell, rent, or trade your personal information. We may share information only in the following limited circumstances:

  • Service Providers: We may share information with third-party vendors, consultants, and other service providers who perform services on our behalf (e.g., hosting, analytics, database management). These providers are bound by strict confidentiality agreements and are prohibited from using your personal information for any purpose other than providing services to us.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity. We will notify you via email or a prominent notice on our Service of any such change.
  • Aggregated/Anonymized Data: We may share aggregated or anonymized data (which cannot be used to identify you) with third parties for various purposes, including analytics, research, and marketing.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

5. Your Choices & Rights

You have certain rights regarding your personal information:

  • Account Information: You can review and update your account information at any time by logging into your account settings.
  • Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Notice, unless a longer retention period is required or permitted by law.
  • Access & Deletion: You may have the right to request access to or deletion of your personal information. Please contact us at contact@thavio.com to exercise these rights.

6. Children's Privacy

Our Service is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a child under 13, we will delete such information from our records.

7. Changes to This Privacy Notice

We may update this Privacy Notice from time to time. We will notify you of any changes by posting the new Privacy Notice on this page and updating the "Last Updated" date. You are advised to review this Privacy Notice periodically for any changes.

8. Contact Us

If you have any questions or concerns about this Privacy Notice, please contact us at:

Email: contact@thavio.com

Website: thavio.com