Contact information
The Thavio Protocol: Direct Line
Whether you have a query about a specific Archive Drop, need technical support with your order, or simply want to discuss the future of the Pixel Pulp universe—the vault is open.
Our team operates on a high-density schedule. While we aim for rapid response, please allow 24–48 hours for detailed email transmissions. For the fastest response, use the Live Node.
1. The Live Node (Preferred Entry)
For real-time assistance, click the Chat Icon at the bottom right of your screen. This is our primary channel for quick status updates and product queries.
- Shopify Chat: Available during peak operational hours. If we are offline, leave your email and we will sync back to you.
2. Digital Support (The Official Record)
For formal order inquiries, tracking issues, or returns, this is your route for a documented paper trail.
- Email: contact@thavio.com
- Subject Line: Please include your Order Number (THV-XXXX) for prioritized processing.
3. Direct Communication
For urgent matters or logistics coordination:
- Phone: +91 9818633332
- Hours: Monday – Friday | 11:00 AM – 7:00 PM (IST)
4. The Visual Feed
Join the inner circle for real-time drop alerts, behind-the-scenes production, and community features.
- Instagram: Thavio
- DM Policy: We monitor DMs for community engagement, but for order-specific issues, please use the Live Node or Email for security and tracking.