Shipping policy

The Thavio Protocol: Shipping & Logistics

Thavio operates on a high-density, Made-to-Order model. We don't believe in overproduction or "Fast Fashion" waste. Every piece is custom-printed and quality-checked specifically for you the moment you enact the disruption.

1. Domestic Transit (India)

• The Cost: We offer Free Shipping on all orders across India. No hidden fees, no threshold.
• The Timeline: Your armor typically reaches your doorstep within 5 to 10 business days. This includes the time taken for precision printing and secure transit.
• The Process: Once your order moves from the press to the pavement, you will receive a digital sync with your tracking details.

2. Logistics Support

We partner with the most reliable nodes in the country (BlueDart, Delhivery, etc.) to ensure your gear arrives intact. However, if your shipment encounters a delay or a technical glitch in transit:

• The Action: Send an email to contact@thavio.com.
• The Requirement: You must include your Order Number in the subject line for prioritized tracking.

3. Operational Posture

• Address Accuracy: Ensure your coordinates (address and phone number) are 100% accurate at checkout. Thavio is not responsible for failed deliveries due to incorrect data entry.
• RTO (Return to Origin): If a shipment is returned to us due to customer unavailability or an incorrect address, a re-shipping fee will apply to move the garment a second time.

4. Returns & Cancellations

While this page covers transit, we understand you may be looking for our stance on returns.

• The Rule: Because every item is printed on demand, we have a strict policy regarding returns and a 120-minute window for cancellations.
• The Details: For the full briefing on production errors, unboxing requirements, and size exchanges, please refer to our Returns & Refund Policy.